Live Chat Support

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A live chat is one of the many methods of communication provided by some hosting providers as a part of their support service. Determined by the supplier, the chat is used for pre-sales, billing and/or tech assistance. This way of contact is faster compared to a support ticket and it'll make it much more unlikely to misunderstand or misspell anything compared to a call with an agent. Furthermore, if the problem that you have requires some time to be examined and resolved, you can do something different meanwhile instead of just waiting, as you'd have to do when you call. Also, you can take advantage of a live chat support service for free provided that you have Internet accessibility even when your hosting provider is based in a different country and they do not have a local telephone number you can call.

Live Chat Support in Shared Web Hosting

In addition to the telephone and ticket support, we provide live chat support as well. You are able to get in touch with us every single day, which includes weekends and holidays, and we will give you more information about the shared web hosting that we offer in case you are not among our customers yet, or about general and billing questions in case you already have an account. Though for solely tech matters you'll need to open a ticket to the technical support, since such matters need additional time to be taken care of, you may still contact us through the live chat for some technical details. To give you an example, we're able to help you set up an email address in your email client or troubleshoot numerous problems, saving you a lot of time. Even when our telephone lines are already off for the day, you'll be able to talk with a live person.

Live Chat Support in Semi-dedicated Hosting

We provide live chat support that is available to all our future and present clients. In case you are looking for a new hosting account, you'll be able to chat in real time to one of our representatives and obtain more info about our Linux semi-dedicated hosting services so that you can choose the perfect plan for your sites. If you already own an account with us, we'll be able to support you timely with billing, general and first-level techmatters. Even though in certain cases you may have to open a support ticket as there're issues that cannot be resolved through a live chat, we will be able to assist you with various basic tasks, such as setting up an email account in an e-mail client or redirecting one domain name to another one. This way, you will get timely support and you will save a lot of time.