You can find a lot of shared web hosting suppliers available, but the majority of them are resellers that have minimal resources, particularly when it comes to support. A way to distinguish them is the option to get in touch with the company by phone. The level of support that you can receive via this method of communication will vary depending on the provider - some offer expert telephone support, while others offer general and customer support only since some issues are more time-consuming and it is much easier to be resolved with a trouble ticket, especially if the situation has to be escalated. Still, it is good to find that you can always get in touch with your website hosting supplier because there are numerous small problems that can be managed efficiently and in a very timely manner through a telephone call, not mentioning that you'll be able to get more info for the services before you become a customer.

Phone Support in Shared Web Hosting

If you choose to obtain one of our shared web hosting, you'll be able to speak with our support team over the phone for 14 hours a day. We will help you select the perfect package for your sites as we believe that it's better to discuss this kind of issues with a live person. In case you already have an account, we are able to help you with all your sales/billing questions as well as general matters, even with some technical problems that do not need a long time or escalation to an administrator because it will be more appropriate to open a ticket for time-consuming troubles so as to have all the correspondence in one place. We now have telephone numbers in the US, the United Kingdom and Australia, so you'll be able to call the one you prefer and talk to our representatives.

Phone Support in Semi-dedicated Hosting

The support services forall of the semi-dedicated server packages that we offer feature live phone support for fourteen hours every day. If you wonder which package is suitable for your web sites, you'd like to learn more about the plan's specs or you need any other kind of information about our solutions, you have the option to call any of the local phone numbers which we have in the U.S.A., the United Kingdom and Australia and our customer support agents will assist you. In case you currently have an account, you will be able to contact us about sales and general matters, although we are usually able to assist with a number of tech issues as well. For strictly technical troubles you should take advantage of our integrated ticketing system where the conversation between you and our tech support crew will be in 1 place, which is the better option in case the problem needs extra time to be solved or it has to be escalated to our sysadmins.