Support

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The availability of the customer and technical support that a shared web hosting company provides can tell you a lot about the services which they supply too. When you can use just email messages and / or tickets, you have most probably discovered some reseller not the actual hosting provider. If this is the case, you'll probably have to wait for several days so as to get a problem resolved as the reseller may not be checking their communication regularly or they may have to get hold of the real website hosting company for further assistance. If the provider provides you with various options for communication with short response time that are available at any moment, they are most likely the top provider, not a reseller. Therefore you will reap the benefits of timely assistance and quality support as they'll have direct access to the servers where your account will be created. Whatever the problem - technical or sales, it's generally much better to have the option to contact your web hosting company directly via your favourite method of communication.

24/7 Customer Support in Shared Web Hosting

All of our shared web hosting come with 24/7/365 pre-sales, customer and tech support, so no matter if you are inquiring for our services well before you make a purchase or you are an existing client and you have any question or some problem, you will be able to contact us at any time, including holidays and weekends. We have multiple channels to get in touch with us - several telephone lines worldwide for your convenience and live chat support for billing, pre-sales and general questions; e-mail messages and support tickets for more technical matters or any issues which need more time to analyze and deal with. Unlike various other web hosting suppliers, our trouble tickets come with a warranted max reply time of only 1 hour, therefore regardless of what the trouble is, it will be resolved in a timely manner and you won't waste days so as to get something fixed.

24/7 Customer Support in Semi-dedicated Hosting

All of the Linux semi-dedicated hosting services that we offer include 24/7 customer and tech support, which means that whatever the issue you experience, you can get in touch with us and we'll give you a hand at once. Our guaranteed reply time for any email message or ticket that you open via your Hepsia web hosting Control Panel is just one hour; usually the reply time rarely exceeds twenty minutes. In addition, we have phone support with several local numbers around the world plus a live chat, which means that you will be able to get in touch with us and get more info about our solutions even if you do not have an account yet. We're able to assist you with nearly any question or an issue you may have - payment methods, package specifications, e-mail setup, website hosting account settings, etc. If you employ our services, you will not ever have an issue where you need to wait for a day or two to get a problem resolved like you may have to do with lots of other service providers.

24/7 Customer Support in VPS Hosting

Each and every virtual private server package that we provide includes 24/7 customer and tech support, therefore if you experience any issue with the pre-installed software on your machine or you have any pre-sales or basic questions, you'll be able to get in touch with us at any moment, even weekends and holidays. For your benefit, we provide different means of communication - telephone support with several local numbers around the world, live chat, email messages plus a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex technical problems as it'll be easier to keep track of what is going on. The maximum warranted response time for all of the e-mail messages and tickets is 1 hour, however it rarely takes that long to receive support. When you obtain the Managed Services upgrade that we offer, our admins can also help you with any third-party software issues.

24/7 Customer Support in Dedicated Web Hosting

We are aware how important it is to receive well-timed support in general, let alone if you operate an entire server, that's why each dedicated server that we offer features 24/7 support with 1-hour reply time guarantee regardless of the problem. The service is absolutely free for any issues with the server or the software that was installed from our administrators during the setup, therefore you are able to contact us as many times as you'd like, even during holidays. You can either open a ticket from your billing section or you can send an e-mail message, and the actual answer time for either rarely exceeds thirty minutes because we have administrators available 24x7x365. If you require general information about our servers or you've got a billing question/issue, you may also call one of the local phone numbers we have on 3 different continents or you could take advantage of our live chat service and speak to a representative online. For third-party software assistance, we offer a Managed Services upgrade, which you will be able to include to your server plan through the billing Control Panel.